Nutrition and Food Service Receives Gold Award
A year ago, Nutrition and Food Services embarked on a mission to revolutionize the inpatient meal service experience. Their goal was to improve Veteran satisfaction and provide Veteran-centered meals. New carts were purchased, menus were changed, employees were trained, and an innovative meal delivery system was implemented. Now, Veterans select food preferences and directly participate in their health care. Freshly prepared food is delivered to Veterans. Meals are individualized and hot as they are plated at the site of care. This inventive food selection and delivery method makes Veterans’ meal time an interactive, happy, social event. The Nutrition and Food Services staff worked together as a team to make this transformation happen. Food service workers, cooks, and supervisors were willing to change what they’d been doing for years. They exhibited determination and willpower in order to make this work.
This Veteran-Centered Meals concept was submitted to the VISN for nomination as a best practice. In addition, the medical center was awarded a gold medal and $50,000. This is the highest achievement ever awarded by the VISN.
Congratulations to the Nutrition and Food Service staff fro putting Veterans first!